Are you committed to promoting ethical conduct towards children and vulnerable persons? The Office of Safeguarding is seeking a dedicated Case Manager to join the team on a permanent basis. The Office comprises two specialist teams, Intake and Compliance and Inquiries and Risk and this role is specifically within the Intake and Compliance team.
In this pivotal role, you will uphold the highest standards of professional conduct and safeguarding standards, working to ensure the protection and wellbeing of those who receive services and ministry from the Catholic Diocese of Maitland-Newcastle.
The Office of Safeguarding collaborates with key statutory authorities such as NSW Police, the Office of the Children's Guardian and the Department of Communities and Justice, as well as other Catholic Church entities to fulfil its responsibilities and enhance safeguarding efforts.
If you are skilled and seeking an opportunity to gather and analyse information, conduct administrative inquiries, assess risk and develop safety plans and lead learning amongst diverse groups of workers, we invite you to apply and be part of our Mission.
Benefits of Working With Us
Directly contribute to improving the lives of many in the community
Receive an attractive salary with salary packaging available
Paid parental leave
Discounted gym membership through Fitness Passport (T&C’s apply)
Ongoing training and development opportunities
A great friendly environment of dedicated and passionate co-workers
Enjoy up to 10% off at top retailers with our mnBenefits program
Corporate benefits, including EAP, flu shots and more
A Case Manager for the Office of Safeguarding (OoSG) provides services to ensure that the safeguarding of children and vulnerable persons are an integral part of the Diocese of Maitland-Newcastle’s culture and daily practices. Services provided by the Case Manager includes:
a process of intake (analysis and assessment of any safeguarding concerns),
the provision of professional advice and support to Diocesan personnel that meets statutory and other regulatory requirements and reflect contemporary safeguarding practices,
conducting administrative inquiries into allegations of abuse and misconduct against Diocesan personnel, and
safeguarding training of Diocesan personnel.
A Case Manager’s actions are underpinned by the highest standards of ethical conduct, accountability and evidence based practice. Case Managers will be thorough, whilst also being responsive, effective and efficient in their work. Administrative inquiries are inquisitorial in nature.
Key responsibilities:
Discuss, debate and test your analysis of evidence and key decisions with colleagues and the Operations Manager
Take direction from and consult with the Executive Manager, as appropriate
Consult with officers from relevant statutory authorities, as deemed appropriate by the Operations Manager
Promote the sacredness and dignity of every individual with whom they interact and endeavour to provide an equity of service to all parties involved
Actively participate and promote the cohesion and model the esprit de corps of the Office of Safeguarding
Desired Skills and Experience
Experience/Criteria
Demonstrated ability to analyse, classify and appropriately respond to information in a timely manner
Demonstrated ability to conduct investigations of complex matters
Demonstrated capacity to provide education and training
Demonstrated capacity to undertake risk assessments, develop and implement appropriate risk management plans
A high level of personal responsibility, commitment to professional, ethical and evidence-based practice
Superior communication, liaison and conflict resolution skills, notably record keeping and report writing
Demonstrated capacity to understand and apply state and federal legislation and industry standards, guidelines, and protocols
Demonstrated ability to work independently with minimal supervision. Sound time management skills and an ability to work effectively in a high-pressure work environment
Desirable
A sound understanding and application of child protection legislation, notably the Children and Young Person’s (Care and Protection) Act 1998, the Child Protection (Working with Children) Act 2012, the Crimes Act 1900, the Children's Guardian Act 2019 and all related acts, regulations and statutory guidelines
A sound understanding of the operations of the NDIS Quality and Safeguards Commission and ability to assess staff conduct against the NDIS Practice Standards and all related acts, regulations and statutory guidelines related to the provision of people receiving an NDIS funded service
Ability to work as part of a multi-disciplinary team answerable to multiple stakeholders
Experience in conducting investigations of reportable conduct within the framework determined by the NSW Office of the Children's Guardian
Experience interviewing children and young people
Experience in providing child protection training to a variety of stakeholders
High level skills in promoting an understanding of professional boundaries and professional conduct
High level computer skills
Qualifications
Tertiary qualifications in Psychology, Social Work, Social Science or related discipline or equivalent industry related experience in the field of Child Protection or criminal or statutory investigations
A Working with Children Clearance must be obtained from the Office of the Children’s Guardian prior to commencing the role and must remain current during the entire period in the role. It is the position holder’s responsibility to renew their Clearance prior to expiry.
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
Drivers Licence
Certificate IV in Government Investigations or relevant industry experience
Postgraduate qualification in psychology, social work, legal studies, criminology or related area (Desirable)
Certificate IV in Training and assessment or relevant industry experience (Desirable)
To Apply
Please provide a current copy of your Resume and a Cover Letter which addresses the two criterion points below:
What motivates your desire for this role and how does it correspond with your career objectives?
Your professional qualifications and previous experience in a related position.
For any further information about the role, please contact Julia Edwards - Manager Intake and Compliance: julia.edwards@mn.catholic.org.au
Applications close Tuesday, 17th February 2026 at 11.59pm
Additional Information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.
