Are you a tech-savvy problem solver looking for a dynamic and mobile IT support role? We’re seeking a Mobile Field Support Officer to join our Technology Services Department in a permanent, full-time capacity, providing on-site technical support across various Diocesan locations based on workload and demand.
In this role, you will deliver First-Level and Second-Level support, troubleshooting hardware, software, applications, infrastructure, and ICT services. You will also contribute to special projects and provide coverage or supplementary support to existing Field Services staff. As a mobile role, you will operate across various Diocesan schools, agencies, and offices, supporting staff, students, parents, community members, and volunteers. This role is based in our newly refurbished office, complete with an onsite café for a collaborative and engaging work environment.
Benefits of Working With Us
Directly contribute to improving the lives of many in the community.
Receive an attractive salary with salary packaging available.
1 week shutdown over Christmas and New Year annually (includes 3 days of additional paid leave + public holidays)
Paid parental leave.
Discounted gym membership through Fitness Passport.
Ongoing training and development opportunities.
A great friendly environment of dedicated and passionate co-workers.
Corporate benefits, including EAP, flu shots and more.
The primary purpose of the Mobile Field Support Officer, within the Technology Services Department, is to provide professional services and technical support for various sites (generally applied across the system of schools and other Agencies operated by the Diocese within that zone, and all relevant staff of the Diocese, students, parents, people we support, community, and volunteers) within the Diocese. They will provide these services as cover, in support, or to supplement, existing Field Services Staff.
Support services include First-Level and Second-Level on-site technical support and troubleshooting of issues relating to:
Hardware and devices,
software and applications,
infrastructure assets, and
ICT services.
Professional services will include activities such as:
Special projects of the Diocese and it's Agencies,
asset lifecycle management,
hardware and device delivery, installation, maintenance, and upgrades,
operating systems, software and applications installation, maintenance, and upgrades,
IT and building project support, and
resolution or completion of Incidents, Requests, Problems and Changes.
The role will be mobile and operate from any of our Diocesan sites. Locations will be based on workload, demand and on other Field Services Staff availability and workload.
Desired Skills and Experience
EXPERIENCE/CRITERIA
Demonstrate excellent oral and written communication and interpersonal skills with an ability to engage, manage, negotiate, influence and establish effective relationships with a range of people.
Self-motivated and able to work effectively with minimal supervision, within broad guidelines.
Awareness or experience working within an enterprise Service Desk function
Track record of delivering operational technologies, services and IT solutions adopted by the Diocese.
Awareness of relevant best-practice frameworks, including IT service management (ITIL), IT project management, IT asset lifecycle management, financial management, privacy and data security
Excellent analytical, problem-solving and multitasking skills
The ability to perform hands-on and remote troubleshooting and provide clear instructions to customers and other stakeholders
Experience working in religious, not-for-profit, social services, child care, and/or education settings would be highly valued, but not essential.
Experience with some or all of the following:
Microsoft enterprise systems such as AD, Office/Microsoft 365, Azure, MECM & Windows;
Networking equipment such as HPE Aruba & Cisco;
Enterprise Phone Systems;
ITSM platforms such as ServiceNow.
QUALIFICATIONS
Commencement of, or commitment to Tertiary qualifications in Information Technology or subsequent relevant work experience; or an equivalent combination of knowledge gained through education, training and /or experience
Current Class C Driver’s Licence
Personal vehicle in good working order
Current Working With Children Check (WWCC)
Possession of technology industry or vendor certifications, such as: ServiceNow, Microsoft, HPE/Aruba, Cisco, CompTIA, Apple (or others) (Desirable)
Possession of an IT Service Management certification such as ITIL (Desirable).
Possession of a Project Management certification such as PMBOK, PRINCE 2 or Agile (Desirable).
To Apply
Please provide a current copy of your Resume and a Cover Letter which addresses the two criterion points below:
Why you want this role and how it aligns with your career goals.
Your qualifications and experience in a similar position.
For further information regarding this position, please contact Daniel Green - Field Services Lead: daniel.green@mn.catholic.edu.au
Applications close: 11:59pm Friday 4th April 2025
Additional information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.
