CatholicCare is seeking a Continuous Improvement Support Worker (Permanent Part-Time, 24 hours per week) to help improve outcomes for children and young people in the Permanency Support Program (PSP) and Supported Independent Living (SIL) programs.
If you are motivated to contribute to high-quality outcomes for children and young people and develop your professional skills in a supportive team, we encourage you to apply.
Benefits of Working With Us
Onsite Parking
Receive an attractive salary with salary packaging available
Paid parental leave for eligible employees
Discounted gym membership through Fitness Passport (T&C's apply)
Fantastic ongoing training & development, coaching & mentoring and career progression opportunities
A great friendly environment of dedicated and passionate co-workers
Enjoy up to 10% off at top retailers with our mnBenefits program
Corporate benefits, including EAP, flu shots and more.
This role ensures quality care by supporting compliance, program guidelines, and legislative requirements. You will provide administrative and systems support to the Continuous Improvement Team, including maintaining records, updating the PSP Hub, and assisting with compliance reporting. The role involves working collaboratively with CatholicCare teams, DCJ, and other partners to promote evidence-based casework, shared decision-making, and dignity-driven service delivery.
The ideal candidate is organised, proactive, and resilient, with strong Microsoft Office skills, excellent communication, analytical, and time-management abilities. A commitment to child-focused, family-inclusive practice and respect for the Catholic mission of CatholicCare is essential.
This is an office-based role, with hours and days that can be negotiated to establish a roster that supports work-life balance, with Friday as the fixed on-site day.
Desired Skills and Experience
EXPERIENCE/CRITERIA
A commitment to work within the Mission, Vision and Values of CatholicCare
A working knowledge of the legislation, policies and standards relevant to child protection, statutory out-of-home-care, the permanency support program and child safe organisation
Ability to maintain timely, accurate and relevant records for reporting and information sharing
A demonstrated commitment to work to meet the needs of children, young people, their family and foster carers
Excellent Communication and teamwork skills
Demonstrated ability to take minutes and perform administrative tasks
Highly developed skills in computer programs and databases, including but not limited to Microsoft Office programs, Teams and the ability to quickly learn and adapt to new databases
Experience working within the provision of social services is desirable, however applicants must be willing to complete formal training and obtain role specific training
Demonstrated commitment to ongoing professional development
Ability to demonstrate and work within the key accountabilities and inherent requirement of this position detailed in Section 12
QUALIFICATIONS
Diploma or Tertiary qualifications in Human Services, Welfare, Business Administration or related discipline (or working towards)
Current driver licence and use of own vehicle with comprehensive car insurance.
Applicants are subject to reference checks and the following pre-employment checks:
National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
To Apply
Please provide a current copy of your Resume and a Cover Letter which addresses the two criterion points below:
Why you want this role and how it aligns with your career goals.
Your qualifications and experience in a similar position.
For any further information about the role, please contact Julie-Anne Brady on julie-anne.brady@catholiccare.org.au
Applications will be reviewed as received up until 11.59pm Tuesday, 03 February 2026
Additional information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.
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